How does it all work? We’ve tried to answer the most common questions below. 

Frequently Asked Questions

Find more about our family here and how our business started and grew here.

We work from our home office in Auckland, NZ. Our website shipping options are limited to New Zealand. We can ship worldwide on request. 

Since most of our items are made to order, our turnaround time is 10 working days. This allows us to order materials, print and send.
If you need an item urgently, check out the Ready to Send section or call us to chat. 

We have a commercial-grade plotter/cutter for creating vinyl decals up to 400mm wide. Car decals, wall decals and more are all possibilities along with our lunchbox labels, drawer labels and drink station labels. 

For clothing, we can use either heat transfer vinyl (HTV) or digital print (ink). 

Our mugs are printed using dye-sublimation which makes them dishwasher safe. 

We have a blog with more information!

We use JB’s wear as standard for most of our clothing range. Their website states “good quality products come from good quality factories”. 

We have several other clothing suppliers if you have a preferred brand.  

Clothing sizes and colours are on the bottom of each product listing.

Yes, you can. Any supplied garments must be new and unwashed. Digital print works best on 100% cotton items.

YES! We custom print our items so we can customise and personalise them to your requirements. If you don’t see what you’re after, please check out our Design Your tees OR for pillowcases, cushion covers and mugs look for our Design Your Homewares. We’d also love to chat so either give us a call or send us an email! 

Our favourite files are .csv or .eps files and extra points if they are already vectorised. We can also work with high-quality jpeg or png files depending on your printing needs. 

Most of our items are couriered using Courier Post overnight service. Sometimes we use Pass the Parcel for rural. Local orders can be collected or delivered – we do have a local free shipping code.
Please see our blog post explaining our compostable courier bags.